IT literacy / Leisure environment experience / Product knowledge / Event organization
Planning and organising of daily tasks, achievement of revenue targets, team management/supervision skills, face-to-face experience of dealing with public, strong communication skills at all levels, handling complaints and feedback from members/customers.
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The role of the Center Manager requires a competent leader who is enthusiastic and professional. He/she must be results driven and able to act using his/her own initiative. Good organizational skills are required to ensure that all tasks and reports are completed on time. Excellent communication skills will be necessary when dealing with members, alongside the ability to maintain a fun environment for members and fellow colleagues. A willingness to learn new skills is vital.
To enhance the member experience at club level. To ensure the Nautilus retention strategy is adhered to through the successful management and monitoring of all member related administration, queries, complaints, feedback and cancellations (where applicable). To manage the front desk and the front desk team. To achieve the revenue targets and ensure that all the staff are inducted, trained and developed in order to do so.
It is paramount to the clubs’ success that the Center Manager maintains an open line of communication to the General Manager and other departments on all aspects relating to members’ issues and member care/retention incentives. - Back To Job Listing